Launched in 2021, the Cross Border Store offers authentic products from 100+ global beauty brands exclusively for Indian customers. All Cross Border Store products are directly delivered by the brand from an international location.

We source all our products directly from the brand or authorised/official distributor of the brand and hence we can guarantee 100% authenticity of each product. You can also refer to the image on each product display page, which guarantees authenticity from our partners.

The Cross Border Store has 100+ brands from 10+ geographies around the world. You can choose to shop for categories & brands ranging from the best of Korean makeup & skincare (like Amuse, Peripera, Isntree, AHC, Pony Effect) to cult favourites (like Suva Beauty, Nimya, Hindash) to luxury skincare (like Elemis, 111Skin, Dr. Barbara Strum) to clean beauty & haircare brands (like Rodial, Color Wow, Alima Pure). All our brands are carefully chosen to offer the best-in-class experience to the Indian consumers.

The Cross Border store is the most convenient alternative to other international retailers since all our orders are inclusive of custom duties and taxes. You can simply order and submit your ID/Address proof and we take care of international shipping & customs clearance on your behalf. You do not have to go through the hassle of coordination once you order and we ensure doorstep delivery of your products. It is also the most convenient alternative to other resellers’ platforms since we guarantee authentic products directly sourced from the brand/distributors.

Yes. You can select and buy products across the entire Nykaa ecosystem together. Payment options in such cases will be limited to prepaid and a flat shipping fee of ₹500 will be added at an order level.

Yes, ID/Address proof is mandatory to get delivery of Cross Border Store orders. Since your order will come directly from the brand/distributor outside India, we need to clear the shipment from the customs department once it arrives in India. Again, this coordination with customs will be done by our team and you will have a hassle-free experience once you submit the documents.

No, submission of ID/Address proof is a one-time process for every customer. Once you have completed the verification process, we automatically fetch all your details for future orders on your behalf for the custom clearance process.

You will receive a link on your registered Email/SMS/Whatsapp from Aramex (our logistics partner) ONLY after your order has been shipped. You can use the same link to upload your documents & complete the verification process.

NOTE: The provided details (ID/Address proof) must exactly match the details you’ve used while placing an order.

You can submit Aadhar Card/Passport/Voter ID card as ID/Address proof. Please note that the name & address on your ID/Address Proof needs to exactly match with name & address details that you have used while placing the order.

You can additionally submit a document where the address exactly matches your shipping address. Please submit any 1 of the documents mentioned below :

• Notarized Rent Agreement
• Electricity Bill
• Bank Account Statement
• Employee ID
• Hostel Fee Receipt
• Hotel Booking Receipt
• LPG Connection Receipt

Your friends/relatives ID/address proof will be required for document verification in the customs clearance process.

NOTE: The provided details (ID/Address proof) must exactly match the details you’ve used while placing an order.

Yes, you can submit your documents to Nykaa along with an authorization letter stating that you wish Nykaa to complete the process on your behalf. For more details regarding this you can get in touch with us at cs.ngs@nykaa.com

Yes, you must submit the required documents within 24-48 hrs of receiving the link shared by Aramex (our logistics partner).

NOTE: Failure to submit ID/Address proof will lead to seizing of the order at customs and the delivery will not be completed in such instances.

In rare instances, you may need to submit additional documents to the customs team. In such scenarios our logistics/customer support team will get in touch with you directly.

You can cancel your order before it is shipped. You can do the same through the ‘My Orders’ section just like on Nykaa.com. Once the order has been shipped by the brand/distributor, it cannot be cancelled since the order information is already filed with the Indian customs department.

Returns are not available for Cross Border Store products since the products are directly delivered by the brand from an international location. However, In case if you have received a damaged/defective product, a refund will be initiated after due verification by our team.

NOTE: Refunds will be processed to the same account from which payment was made within 2-3 business days. For any further clarification regarding refunds, please reach out to cs.ngs@nykaa.com

We charge a flat INR 500 shipping fee for all Cross Border store orders. This fee enables us to adequately compensate our logistic partner to execute the fastest & safest doorstep delivery of your order from faraway international locations.

We currently do not have the COD/EMI payment options available for Cross Border Store orders. However, we are working towards enabling the EMI option for your convenience.

All Cross Border Store orders are usually delivered within 12-14 days after you’ve placed an order, provided the ID/ Address proof is submitted and verified promptly. Some of our brands are also available on Express Delivery (5-7 days), and we are continuously working to add more brands to this model.