Nykaa Kotak Bank

Frequently Asked Questions

1. What is the offer?

• Flat 5% off on orders above Rs.2500. Valid on eligible Kotak Bank Debit & Credit cards.
• Maximum discount of Rs.500 on Credit and Debit card transactions.
• Offer valid once per card and per user
• Offer valid only on the Nykaa app

2. How can I avail the offer?

• The Offer is valid from 10th February, 2021 from 12am hours to 19th February, 2021 upto 11:59pm (both days inclusive).
• Download Nykaa Beauty App > Add products to cart > Click on checkout > Click on proceed to pay and punch the voucher code NYKKOTAK5 > Select Credit/Debit card option and complete the payment.

3. Can I place multiple orders and avail the discount?

• No, the offer will be applicable only once per card and per user for one transaction. It can not be applied on multiple orders.
• Additionally, in case the order, where a bank offer is applied, is cancelled for any reasons whatsoever, the offer cannot be availed again on the same card.

4. What happens in case of returns/cancellation of the order?

• Partial cancellation is not allowed for these orders. Full order cancellation can be done. In this case the entire paid amount will be refunded to your Axis Credit or Debit Card
• In case of returns/ cancellations, the refund will be net of the discount availed
• In case of full order cancellation, the offer cannot be availed again on the given card.

5. Can I use reward points in the orders with Kotak Bank offer?

• Yes, reward points can be redeemed in the same order.

6. Can I use Nykaa Gift cards and Nykaa wallet along with the Axis card to pay for the order?

• For all orders where Kotak Bank offer is availed, no other payment modes (including Nykaa Gift Cards and Nykaa Wallet) will be available.
• However, for all other orders, you can use Nykaa Gift Card or Nykaa Wallet along with your Kotak Bank Debit or Credit Card to complete the transaction.

Terms & Conditions

1. For existing users : 5% instant discount on a minimum purchase of Rs.2500 with maximum discount of Rs.500
2. Offer valid between 10th February and 19th February 2021
3. Offer valid once per user during campaign period (1 transaction each for debit & credit card on each of the respective platforms i.e. Nykaa.com & Nykaa Man)
4. Valid only on Kotak Mahindra Bank Credit and Debit Cards.
5. Offer not valid on Net Banking
6. Offer only applicable on app (Nykaa.com and Nykaa Man)
7. Offer not applicable on Website, & M-Site (Nykaa.com and Nykaa Man)
8. Offer not applicable across Nykaa retail offline stores
9. Cannot be clubbed with any other offer
10. Nykaa has the right to cancel orders if found to be of fraudulent nature
11. Nykaa & Kotak Mahindra Bank reserves the right to change / modify / add / delete any of the terms and conditions of the offer at any time without notice
12. Offer is applicable for Kotak debit, credit card customers only.
13. Offer has no monetary value and cannot be reused, exchanged or refunded. Nykaa reserves the right to withdraw this offer at its discretion and without notice.
14. Participation in this offer is voluntary. Any person availing of this offer shall be deemed to have read understood and accepted these Terms and Conditions.
15. The Bank and Nykaa reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change/ discontinue or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
16. Customers are advised to read and understand the terms and conditions of Nykaa, before availing the benefits of the offer. The Bank merely facilitates its Customers to avail the benefits of the offer and is in no way concerned or connected with the terms and conditions of Nykaa.
17. The Bank and Nykaa, reserve the right to disqualify any Customer from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Offer or otherwise by use of the Card.
18. The Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the goods and services offered by Nykaa. Any issue or dispute or claim regarding the goods and services must be resolved by the Customer with Nykaa directly without any reference to the Bank.
19. The Offer shall be non-negotiable, non-encashable, non-transferrable and is for one time use, which cannot be clubbed with any other Offer.
20. The Bank reserves the right to change the terms and conditions of the Offer, including, extending, withdrawing or discontinuing the same without any notice at its sole discretion.
21. The decision of the Bank and Nykaa in all matters in connection with and incidental to this offer is final and shall be binding on all persons.
22. By utilizing or attempting to utilize any goods or services under this Offer, the Kotak debit, credit card customers understand, acknowledge and agree that:
    Any claim, complaint or dispute of any nature arising out of or in relation to the procurement, or attempted procurement by the Customer of any goods and/or services under this offer (each a “Claim”) shall be settled by Kotak debit card, credit card Customers directly with the Nykaa and Kotak debit card and credit card Customers shall not make any claim against the Bank.
    Without prejudice to the foregoing, and to the fullest extent permitted by law, Bank shall not be liable to any person for any loss, damage, expenses or claim (whether direct or indirect) in relation to any personal injury, death, false representation, damage or omission arising from or in connection with the usage or attempted usage of the Offer or goods and/or services provided under the offer.
23. Customers who fail to enter the coupon code or using the wrong coupon code shall not be eligible to avail the offer. The Bank shall, in no way, be liable in the event the Customer fails to enter the coupon code or uses the wrong coupon code resulting in the Customer becoming ineligible to avail the Offer.
24. The Bank shall not be responsible or liable in any manner whatsoever for any deficiency or inadequacy in the services rendered by Nykaa, its agents or representatives and the Customer hereby agrees not to hold the Bank responsible or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses that he/she may suffer on account of the offer.
25. Disputes, if any, arising out of or in connection with or as a result of above offer or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai only, irrespective of whether any other court or tribunal has concurrent or similar jurisdiction.
26. In case the order, where bank offer is applied, is cancelled for any reasons whatsoever, the offer cannot be availed again on the same card
27. What happens in case of returns/cancellation of the order?
    - Partial cancellation is not allowed for these orders. Full order cancellation can be done. In this case the entire paid amount will
    - In case of returns/ cancellations, the refund will be net of the discount availed.
    - In case of full order cancellation, the offer cannot be availed again on the given card.
28. Any Kotak points that can be redeemed along with this offer?? If yes, please add – Kotak reward points can be redeemed in the same order
29. Shipping and handling charges are applicable on all orders.
30. Should you face any trouble using this promotion code or if the payment process has failed or been interrupted before you have placed your order successfully, please contact Nykaa Beauty support via this link https://support.nykaa.com for further assistance.
31. Orders placed using this coupon will be subject to the Terms and Conditions of Nykaa Beauty: https://www.nykaa.com/terms-conditions
32. All Customer Queries/disputes on the offer should be raised during the offer period or within 90 days after expiry of the promotion period. For any disputes, the customer needs to furnish a scanned copy of the charge slip and Invoice for the case to be taken for further investigation.
33. The decision of Nykaa & Kotak Bank will be final and binding on all and any correspondence in this regard will not be entertained.
34. The participation in the offer is entirely voluntary and it is understood that the participation by the Cardholders shall be deemed to have been made on a voluntary basis.
35. Customers need to call Kotak Bank customer care or reach out through other mediums to get the disputes resolved relating to cards.
36. Kotak Bank and/or Nykaa reserves the right to disqualify any cardholder from the benefits of the offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the offer or otherwise by use of the Card.
37. All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the offer shall be borne solely by the cardholder and Nykaa will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues.
38. Any person taking the advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions
39. Any dispute relating to the offer or the terms and conditions shall be subject to the jurisdiction of the courts in Mumbai only.