Am I being CHEATED?

I am a new user to nykaa. By the time I didn't joined nykaa app was asking to register yourself to get 2000 reward points but by the time I joined I have got nothing. Secondly through mobiwik there was a discount if I pay on nykaa but I am trying to make payment it's giving me the option to pay with paytm but not with mobiwik. Later I thought I should use chat support to get help on this option but it's giving an error. So I can't get help. I was so excited to use nykaa but I am disappointed like right now. Ultimately I m posting so I can get any help by any chance.

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