During my purchase today (order No: NYK-29381021-7614917) i was told about the offer that above the purchase of Rs.600, the customer would get a free lip balm. I made purchase of Rs.667 but at the time of billing i didn't get any lip balm.

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Q: During my purchase today (order No: NYK-29381021-7614917) i was told about the offer that above the purchase of Rs.600, the customer would get a free lip balm. I made purchase of Rs.667 but at the time of billing i didn't get any lip balm.