Q:

Thank you.

I would like to thank Nykaa for being thoroughly professional. I read on a lot platforms that refunds were not done properly and took loads of time. I made a mistake in my order and I had to cancel it and reorder my items. To my surprise not only did I get a respond that I would get a full refund. But I also got my money back in my account in 5 days. I would like to thank nykaa for being so professional and prompt. I wanted to post this as I have seen a lot of negative reviews on different platforms about refunds but I have as yet not come across a review where you have been praised for it. So thank you once again. And just to let you I love shopping on your app. 

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