You can place your order in a few simple steps –

• Step 1: Click the “Add to bag” button on the products you wish to purchase and they will be added to your shopping bag


• Step 2: Register with NykaaMan by clicking on the “Account” button on the top right hand corner of the page and clicking on “Sign Up”
  • When you sign up for your NykaaMan account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
  • While this sign-up step is optional, we highly recommend that you do create a NykaaMan account. Not only will you be able to rate and review products, and avail members-only coupons/offers, but also you can accumulate Reward Points and obtain discounts on future purchases.


• Step 3: You can then click on your shopping bag in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order.


• Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.


• Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.


• Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.


• Step 7: Enjoy your NykaaMan order!

Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button. This way you can save on any additional shipping and CoD charges!

Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.

Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address.

In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

No, you do not as you can place an order as a guest, by just providing your email address for correspondence.
However, we highly recommend that you do create a NykaaMan account. Not only will you be able to rate and review products, but also you can accumulate Reward Points and obtain discounts on future purchases. After all, shopping more for less is always fun!

All you need to do is provide us with your name, email address and a password of your choice. It’s that simple!

Signing up for a NykaaMan account will give you substantial benefits and give you a superior experience while shopping. You can:

• Track all past and present orders at any time in one place!
• Receive notifications as soon as your favourite products are back in stock!
• Rate and review products and earn reward points!
• Never fill in your address and payment details more than once!
• Accumulate Reward Points and receive discounts on future purchases!
• Refer a friend to NykaaMan and collect Reward Points when they make their first purchase!

NykaaMan offers you multiple ways to pay securely. These include:

1. Debit and Credit Cards
2. Net banking
3. Cash on Delivery
4. PayUmoney
5. Wallets
6. e-Gift cards
7. Coupon

We use the 3D Secure payment gateway for card payments and the PayU payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at NykaaMan are processed in an extremely secure environment.

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:

• When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
• The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on NykaaMan.

Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

The PayU payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on NykaaMan by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.

There are no hidden charges when you make a purchase on NykaaMan. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.

If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.

Kindly Note:

• You can only make CoD payments in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.
• Due to the limitations of the courier partners we use, CoD is not yet available for all zip codes in India. During the checkout process, you can use our Zip Code Finder to check if the CoD facility is available for your delivery address.
• The CoD facility is only available for all orders over Rs.500.
• The CoD facility is free for all orders above Rs.1000.
  For any COD orders below Rs.1000, there is a flat Rs.50 CoD fee.

• You need to be a registered NykaaMan customer to earn and spend using reward points.
• When you click on the “place order” button, you are directed to a page where you can redeem any Reward Points or discount codes.
• At this page, you will be shown how many Reward Points you have and their valuation.
• You can use some or all of them to pay for your order.
• If you do not have enough Reward Points, you can pay the remaining amount using any other form of payment.

• When you click on the “place order” button, you are directed to a page where you can redeem any reward points or discount codes.
• On this page, you can enter the discount code and the respective discount will be applied to your order
• You can then proceed to checkout and pay the remaining amount using any other form of payment.

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging

NykaaMan ships throughout India!

• Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.
• Following are some our trusted courier partners:
• Aramex - http://www.aramex.com/
• DTDC - http://www.dtdc.in/
• Bluedart - http://www.bluedart.com/
• Ecom Express - http://www.ecomexpress.in/
• Wow Express - http://www.wowexpress.in/
• Delhivery - http://www.delhivery.com/
• Tanvi Express - http://www.tanviexpress.com/

We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

• Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
• While we are trying our best to avoid this situation, these products might delay your order.
• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

• We have standard shipping charges for most addresses.
• A flat Rs.50 charge is applied to all orders below Rs.500, while there is free shipping for all orders above Rs.500.

Unfortunately, NykaaMan does not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!

Yes, NykaaMan has opened its first store in Delhi’s T-3 Terminal in August 2014.

Address:
DP08B,
Domestic Departure Pier,
Security Hold Area,
Terminal-3,
IGI Airport
New Delhi-110037

We are also in the process of opening several other stores across India, so stay tuned!

• Just click on the “Account” button on the top right hand corner of the page and click on “Sign Up”.
• Fill in your name, email address and password.
• You can even sign up using your Facebook or Google+ account. Yes, it is that simple!

When you sign up for your NykaaMan account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order. To manage these addresses, visit the “My Account” page and click the “Address Book” tab.

When signing in you can click on the 'Forgot Password' link below the sign up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.

Visit the “My Orders” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders.

Pending: your order has been placed successfully (only for COD orders).
Processing: Your order is being processed by us and will be dispatched shortly.
Order Shipped: Your order has been dispatched by us and is with the courier company on its way to your address.
Order Cancelled: Your order has been cancelled.
Partially Shipped: Part(s) of your order have been dispatched; the next part(s) will be following shortly.

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.

• Simply click on the product.
• Once you are on the product page, you will immediately see an option to notify you when the product is back in stock. All you have to do is provide your registered email address.
• Remember, this can only be done if you have a NykaaMan account and are signed in at the time.

Personal Care Appliances bought on NykaaMan cannot be returned due to hygiene issues.
However, in the case of a damaged/ defective product, you will be eligible to an exchange directly by the brand.

NykaaMan offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Contact our Customer Support team via email (support@nykaa.com) within 5 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered
• Defective products that are covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 5 business days of order delivery
• Free product provided by brand

• Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
• Personal care appliances cannot be returned due to hygiene issues

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

• Step 1: Contact our Customer Support team via email (support@nykaa.com) within 5 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through NykaaMan coupons, which can be used during future purchases.

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@nykaa.com or call us on +91 92222 01010.

In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@nykaa.com.

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
• Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through NykaaMan coupons, which can be used during future purchases.

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

The NykaaMan Rewards Program aims to build a community among NykaaMan shoppers by rewarding you for your loyalty, engagement and cooperation on our site in our attempt to make online shopping as exciting and communal an activity as visiting a mall.

Every 100 Reward Points are equivalent to Rs.1. There are a number of simple ways to earn Reward Points:

• Signing up for an account! On creating your NykaaMan account, 2000 Reward Points will be added to your account automatically!
• Shopping! For every 1 rupee that you spend on NykaaMan, you will receive 1 reward point.
• Writing Reviews! Once your review is approved by our team, 100 Reward Points will be added to your account. The process of approval will typically take anywhere from 1-2 business days.
• Asking and Answering Questions! Every time your question or answer to another user’s question is approved, 100 Reward Points will be added to your account. (See our Ask and Answer Program section for more information)
• Referring Friends! Once you refer a friend, you will earn 5000 Reward Points. These points will be added to your account once your friend registers with NykaaMan and completes their first purchase on Nykaaman.com. (See our Refer A Friend section for more information)

You can earn reward points through various methods:

• Creating an account: As soon as you create your NykaaMan account, the Reward Points will be added to your account.
• Writing Reviews, Asking and Answering Questions: If your review/question/answer is approved by our team, your Reward Points will be added to your account. Please give the team at least 1-2 business days to approve all questions/reviews/answers so that we can guarantee comprehensive and pertinent content on the website.
• Orders: Your Reward Points will be credited to your account in four working days after the receipt of an online payment and seven working days after the parcel is delivered to you in case of cash on delivery. In case you return some item(s), Reward Points earned from respective item(s) will be deducted from the total earned.
• Referring a Friend: Your Reward Points will be credited to your account in four working days after the receipt of your friend’s online payment and seven working days after the parcel is delivered to your friend in case of cash on delivery. In case they cancel their order, Reward Points earned from this order will be deducted from your account.

• Once you click on the “place order” button, you are directed to a page where you can redeem any Reward Points or discount codes.
• On this page, you will be shown how many Reward Points you have and their valuation.
• You can use some or all of them to pay for your order.
• If you do not have enough Reward Points, you can pay the remaining amount using any other form of payment.

You can view your Reward Points on your “My Account” page under the “Reward Points” section.

Anybody! The minute you create an account on Nykaaman.com, you are automatically signed up for the NykaaMan Rewards Program.