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HOW TO USE BENIFITS FAQs
Pay for your Purchase
Add Balance
Quick Refunds
Get refunds within 24 hours of cancellation/returns
One-Tap Payment
No need to get card details/ OTP/ PIN. Pay with one tap.
Special Offers
Always save when you pay through Nykaa wallet with amazing cashback offers.
1. What is the Nykaa Wallet?
Nykaa Wallet is a virtual currency purse. You can add money and spend balance from your Nykaa Wallet on any Nykaa platform. It helps you to place order faster, and save on every order through the promotional offers run by Nykaa. Rs.1 balance in Nykaa Wallet is equivalent to 1 Indian Rupee.
2. What is Nykaa Cash?
Nykaa Cash stores the balance that you add by making payment using your Debit/ Credit card, Netbanking or BHIM UPI mode.

In case of cancellation/return of your order, you can opt to get the refund amount into Wallet.
3. What is Nykaa Rewards?
Nykaa Rewards store the balance that you received as cashback through some promotional offers run by Nykaa

The balance in Nykaa Rewards has an expiry of 1 year from the date it is credited to your wallet.
4. How do I add money into Nykaa Wallet?
Currently, you may use Credit/ Debit Card, Net Banking or BHIM UPI option to add money to Nykaa Wallet. Go to HOW TO USE section to understand the process to add money.
5. Can balance in my Wallet expire?
Nykaa Wallet has two currencies. Balance in Nykaa Cash bucket would never expire. But balance in Nykaa Rewards bucket has expiry of 1 year from the date of credit of balance.
6. Can I use the balance in Nykaa Wallet with other payment modes?
In case you are a short of balance in Nykaa Wallet, you have add the difference money to wallet and place order. You can not use the Nykaa wallet balance with other payment modes.
7. Can I withdraw balance to my bank account from Nykaa Wallet?
You can not withdraw balance in your Nykaa Wallet to your Bank account. It can only be used to purchase products/ services at Nykaa.
8. I tried to add money, the amount got debited from my bank account but it didn't reflect in Nykaa Wallet. What do I do?
It rarely happens that the payment is successful, but bank failed to notify us in time. We sync the status about your payment every 20 minutes, and credit the balance, if already not credited. Even if it is not credited after 20 minutes, contact nykaa customer support team.
9. Where would I receive refund if I placed order through Nykaa Wallet?
The refund amount would be credited to Nykaa Wallet in Nykaa Cash bucket.
10. Can I use Nykaa Wallet balance outside nykaa with some other ecommerce sites?
Nykaa Wallet balance can't be used outside Nykaa. It can be used only on Nykaa site/app to purchase goods and services.
11. I placed order through Nykaa Wallet but didn't receive cashback as promised.
Cashbacks for orders placed are credited post delivery of the products. Please check offer terms and conditions for more details.
12. How do I place order through Nykaa Wallet on Desktop/ msite?
Nykaa Wallet is available only on android and iOS app. We are building this feature for website.